Each Help Hub section includes guidance to help consumers navigate rate increases, understand the charges on their bills, and to access bill payment assistance.
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The Public Utility Commission of Texas has launched a new online portal to assist ratepayers with common utility-related questions.
Found online at https://www.puc.texas.gov/consumer-help/, this new “Consumer Help Hub” is organized by the three utility services the PUCT regulates — that is, electricity, water/wastewater, and telecommunications — and it includes information about utility billing, rates, service complaints, and other topics.
“Our new Help Hub includes the most common questions our agency gets from consumers — with our answers,” PUCT Executive Director Connie Corona said in a prepared release. “As utility issues change and new ones arise, we’ll update the page to make sure Texans are always getting the most timely, accurate information.”
Each Help Hub section includes guidance to help consumers navigate rate increases, understand the charges on their bills, and to access bill payment assistance. Texans with serious medical conditions requiring electricity to support their health or consumers facing other unique situations like utility mergers, dropped calls, or disconnections also can find resources on the portal.
If additional help is needed, the hub also makes it easy to contact the PUCT’s Consumer Protection Division or Office of Public Engagement for personalized help.
Find the portal here or contact the PUC’s Consumer Protection Division directly via phone at 1-888-782-8477, or by email at consumer@puc.texas.gov.